Terms and conditions of use

All use of this website is subject to the terms and conditions set forth below. Any use of this website constitutes the user’s agreement to abide by the following terms and conditions without limitations. Throughout these terms and conditions, "Galderma" means Galderma SA. and its affiliated companies, including Galderma Australia Pty Ltd.

SITE INFORMATION

This website is intended for and directed to residents of Australia. The website is not intended for anyone under the age of 18.

The content provided on this website is intended as a service to the Internet community and is designed to provide general information about the subject matter hereof. The information provided is general in nature and is provided for informational purposes only. The content is not intended as a substitute for informed medical advice or recommendations from healthcare professionals. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider.

Galderma does not endorse or attest to the validity or accuracy of any treatments, medications or non-Galderma products described, mentioned or discussed in any of the services, databases or pages accessible within or from this website. Furthermore, Galderma makes no representations concerning the efficacy, appropriateness or suitability of any such products or treatments. Before acting on any information contained on the Web pages, you agree that you will consult your healthcare provider to determine whether the information you are relying on is appropriate for your medical conditions. Galderma is not engaged in rendering medical advice or services.

In view of the possibility of human error or advances in medical knowledge, neither Galderma, its sponsors, its staff nor other parties involved in providing the services, databases or pages accessible within or from this website or any other service or publication of Galderma warrant that the information contained therein is in every respect accurate or complete and they are not responsible or liable for any errors or omissions that may be found in such information or for the results obtained from the use of such information. You are encouraged to consult other sources and confirm the information contained in any of these services, databases or pages accessible within or from this website or any other service or publication of Galderma.

If erroneous or otherwise inaccurate information is brought to our attention, a reasonable effort will be made to correct or delete it. However, Galderma accepts no responsibility to maintain the material and services made available on this website. Report any such problems to us via email to medinfoau@galderma.com.

LIMITATION OF LIABILITY

YOUR USE OF THIS WEBSITE IS AT YOUR OWN AND EXCLUSIVE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GALDERMA PROVIDES THIS WEBSITE AND RELATED INFORMATION AND SERVICES ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND (WHETHER, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE. GALDERMA MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PROGRAM(S) DESCRIBED IN THIS WEBSITE AT ANY TIME.

Galderma and its affiliates will not, under any circumstances, be liable under the law of tort, contract or otherwise for any loss of income, profits, data or savings or for any indirect, incidental, consequential, exemplary, punitive or special loss or damage of any party (including third parties), however caused, arising out of or in connection with the use of the website or the reliance on any information on this website.

If you are using our services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act shall not apply to those services.

To the maximum extent permitted by applicable law, you expressly waive all claims against Galderma SA, its affiliated companies, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

INTELLECTUAL PROPERTY

The website and the content are protected by one or more copyrights, patents, database rights, trademarks, service marks and/or other intellectual property and proprietary rights that are owned by Galderma SA, its affiliates and/or third parties. All content of this website is copyrighted unless otherwise noted. The content of this website, or any portion thereof, may not be copied other than for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be reproduced, transmitted, distributed or displayed, including posting to news groups, without the express written consent of Galderma SA No creation of derivative works and/or modifications to the copyrighted material contained on this website shall be made without Galderma SA’s prior written consent.

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license right or right under any copyrights, patents or trademarks of Galderma SA or any third party.

PRIVACY AND COOKIES

Any personal information or material sent to or collected by this website are subject to the terms and conditions set out in the Privacy Policy located on this website.

By your use of this website Galderma may issue to and request from your device, blocks of data known as "cookies". By using this website, you authorise us to issue cookies to your computer.  Our collection and use of "cookies" is subject to the terms and conditions set out in the Cookie Policy located on this website.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

LINKS TO OTHER WEBSITES

This website may contain links to other websites not operated by Galderma. Galderma makes no warranty as to the accuracy of any information on third party websites and does not monitor the content on any linked sites.

MISCELLANEOUS

You and Galderma agree that any dispute or claim arising from or relating to the use of this website shall be governed by the laws of New South Wales, Australia and be submitted to the exclusive jurisdiction of the Courts of New South Wales and Australia.

If any provision in these terms and conditions is found to be invalid under any law, the provision will be limited, narrowed, construed or altered as to render it valid, but only to the extent necessary to achieve such validity.  Where validity cannot be achieved, the provision shall be stuck out and the remaining terms and conditions shall remain in full force and effect.

Galderma reserves the right to make changes and corrections to these terms and conditions of use at any time without notice.  Please return to this page from time to time to review these terms and conditions of use.

CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered on this website by Galderma SA and its affiliated companies including Galderma Australia Pty Ltd (Galderma) (the "CRR Service").

By submitting any content to Galderma, you guarantee that:

The content is original and you are the sole author and owner of the intellectual property rights in the content;
All "moral rights" that you may have in such content have been voluntarily waived by you;
All content that you post is accurate;
You are at least 18 years old;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and
You are a genuine user of the product the subject of your review

You further agree that you may not submit any content:

That is known by you to be false, inaccurate or misleading;
That includes comments about, promotes or endorses an off-label use or use outside of the product's intended purpose;
Which makes reference to serious health conditions or diseases;
That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any unapproved third party;
That includes any information that references other businesses, websites, addresses, email addresses, contact information or phone numbers;
That contains any computer viruses, worms or other potentially damaging computer programs or files.
That references businesses or individuals involved in the retail supply of the product.
That is a duplicate of a previous review posted by you (whether or not you provided a different email address for each review)

We ask that you do not endorse our product if you are:

An employee of a government authority or healthcare facility;
A health professional or medical researcher; or
Involved with the production, sale, supply or marketing of Cetaphil, or an immediate family member of someone who is.

You agree that your review may be made public on our website and may reference the "Nickname" you provide. We will not publish your email address. We recommend that you do not use your email address or full name as your "nickname".

You agree to indemnify and hold Galderma (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party other than to the extent that that such damage is caused by the negligence or breach by Galderma.

For any content that you submit, you grant Galderma a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Galderma’s sole discretion. Galderma reserves the right to change, condense, withhold publication, remove or delete any content on Galderma’s website that Galderma deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Galderma does not guarantee that you will have any recourse through Galderma to edit or delete any content you have submitted. However, Galderma reserves the right to remove or to refuse to post any submission to the extent authorised by law. You acknowledge that you, not Galderma, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Galderma, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Last Updated: July 2022